About The Role

Ipsos has flexible opportunities just waiting for you, for Telephone Interviewing positions!

We are looking for bright, enthusiastic, and motivated people to join the team within our Edinburgh Contact Centre.

You will be conducting market research telephone interviews. You will not be required to sell anything and our Interviewers find the work interesting, flexible, and varied. The work is on a casual basis which means you can pick your shifts and number of hours worked (minimum 12 per week when working), and you are free to work for other employers. This flexibility allows you to work around other commitments. Some experience in customer contact and one to one communication would be beneficial but not essential.

You must have excellent communication skills, basic computer skills, good timekeeping and reliability, be clearly spoken and demonstrate professionalism and patience.

Initial interviews will be conducted via Microsoft Teams and successful candidates will then be required to attend our Contact Centre for training.

 The benefits:
  • Up to £10 per hour for each hour you work
  • Holiday pay paid as you go
  • Flexible shifts to suit every lifestyle (evenings and weekends mainly)
  • Varied and interesting work
  • Full training and support provided
  • Succession potential

Key Responsibilities and duties:

  • To conduct high quality market research surveys over the telephone
  • To be confident and polite when engaging participants
  • To gather information exactly as scripted from a questionnaire built for that client
  • To ensure accurate responses are gathered without influence
  • To conduct each interview according to the given specification
  • To instil confidence and assurance with members of the public & business contacts
  • To act as an ambassador of Ipsos, the Client and the industry
  • To make sure the participant is left feeling positive about the interview experience
About The Company
About Ipsos

Ipsos is one of the best-known survey organisations in the UK and world. We carry out research studies in the areas of social and public policy, covering a variety of topics.

We are known as a data collection and evidence-based company and provide insight, business growth and analysis information recommendations to all our clients.

Our established and unique understanding of peoples likes, dislikes, preferences, and of course how people think, feel and act, allows for detailed insight.

The insight and information we provide helps steer government and business decision making to promote a positive outcome.

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